Ownership & Responsibility
All products and services offered under the Flick Pack brand are supplied by Packmoo INC.
Return Window
Customers must report any defect or issue within 14 days of delivery.
Defects on Flick Pack’s Behalf
If the defect is on our end (a company error or defective product), Flick Pack will:
Reprint the entire order at no charge, and
Provide a prepaid return shipping label at no cost to you.
Customers must provide proof of the defect (digital photos or videos) before the return is approved.
Customer-Caused Defects
If the issue is due to a customer error (e.g., approved artwork, incorrect specifications), the customer is responsible for return shipping costs, and the entire order must be shipped back for a refund covering printing, billing, shipping, and setup costs.
Condition of Returned Items
Returned items must arrive in the same condition in which they were received, preferably in their original packaging.
Change of Mind / Custom Orders
We do not accept returns or refunds for change of mind or customer-placed errors once an order has entered production.
Order Cancellation:
Cancellation fees depend on how far your order has progressed after you approve your design proof:
- Within 4 hours of proof approval (before production begins): a cancellation fee of $25 or 6% of the total order amount, whichever is greater.
- Between 12 and 24 hours after proof approval, once production has started: a cancellation fee of 5% of the total order amount.
- More than 24 hours after proof approval: a charge of 50% of the total order amount, to cover work already completed.
Once printing has begun, orders cannot be canceled or refunded. In these cases, we may offer complimentary warehouse storage.
Refund Method & Timeline
Approved refunds are issued to the original payment method (Credit Card, PayPal, etc.) and are processed within 3–5 business days.
Contact Us
Phone: (872) 260-6849
Email: sales@flickpack.com
Hours: Mon–Fri, 9:00 AM – 5:00 PM CT
Note: To cancel an order or for any questions about refunds, cancellations, or shipping policies, contact us via live chat, call (872) 260-6849, or email sales@flickpack.com.