Ownership & Responsibility
All products and services offered under the Flick Pack brand are supplied by Packmoo LLC. Any refunds, returns, replacements or credits issued under this policy are handled by Packmoo LLC in accordance with the terms stated on this page.
Defects on Flick Pack’s Behalf
If the defect is confirmed to be the company’s fault, Flick Pack will take responsibility for reprinting the entire order.
The company’s decision regarding the defect and its responsibility is final.
Customers need to send back the whole order to the company within 7 business days and pay for the shipping.
To help with the reprint process, customers need to provide proof of any defects, like digital photos or videos.
Client-Side Defects:
In case the defect in the order is due to the customer’s fault and claims a refund, the entire order needs to be shipped back to Flick Pack. The refund will include all the costs, including printing, billing, shipping, and setup.
Order Cancellation:
Cancellation fees depend on how far your order has progressed after you approve your design proof:
- Within 4 hours of proof approval (before production begins): a cancellation fee of $25 or 6% of the total order amount, whichever is greater.
- Between 12 and 24 hours after proof approval, once production has started: a cancellation fee of 5% of the total order amount.
- More than 24 hours after proof approval: a charge of 50% of the total order amount, to cover work already completed.
Once printing has begun, orders cannot be canceled or refunded. In these cases, we may offer complimentary warehouse storage.
Approved refunds are processed within 3–5 business days to the original payment method.
Note: To cancel an order or for any questions about refunds, cancellations, or shipping policies, contact us via live chat, call (872) 260-6849, or email sales@flickpack.com.