Ownership & Responsibility
All products and services offered under the Flick Pack brand are supplied by Packmoo LLC. Any refunds, returns, replacements or credits issued under this policy are handled by Packmoo LLC in accordance with the terms stated on this page.
Defects on Flick Pack’s Behalf
If the defect is confirmed to be the company’s fault, Flick Pack will take responsibility for reprinting the entire order.
The company’s decision regarding the defect and its responsibility is final.
Customers need to send back the whole order to the company within 7 business days and pay for the shipping.
To help with the reprint process, customers need to provide proof of any defects, like digital photos or videos.
Client-Side Defects:
In case the defect in the order is due to the customer’s fault and claims a refund, the entire order needs to be shipped back to Flick Pack. The refund will include all the costs, including printing, billing, shipping, and setup.
Order Cancellation:
After verifying the proof, the printing job is instantly forwarded to the press department. The customer has only 4 hours to cancel the order after approval. However, a 5% cancellation fee will be charged if the order is canceled after processing. The duration of the cancellation request is within 12-24 hours. No restocking fees. Refunds are processed within 3–5 days.
No refund will be entertained once the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.
Note: For any questions about refunds, cancellations, or shipping policies, contact the company via online chat support, call (872) 260 6849, or email sales@flickpack.com for further assistance.